Privacy Policy

Privacy Policy

Introduction

Welcome to https://cool-roofing-systems.storysurge.net! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, including but not limited to: https://cool-roofing-systems.storysurge.net, its subdomains, applications, services, and products. However, please be aware that this policy does not extend to third-party platforms or services accessed through links on our site, as they have their own privacy policies which govern the use of your information by those entities.

Processing Activities

This Privacy Policy is relevant when you engage in any of the following activities:

  1. Using our applications and services as an authorized user.
  2. Visiting our websites linked to this Privacy Statement.
  3. Receiving communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal information for different purposes. This includes:

  1. Account Information: Details required to create and manage your user account on our platform.
  2. Payment Information: Data related to your payment methods used for purchases, including credit card numbers, billing addresses, and transaction history.
  3. Financial Information: Personal financial data that may be collected during transactions or when you apply for financing.
  4. Purchase Information: Details about products and services you have purchased from us, such as order numbers, purchase dates, and quantities.
  5. Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data, which help us recognize your device and provide personalized experiences.
  6. Location Data: Information about your geographical location when you use our services or interact with our content.
  7. Feedback: Reviews, comments, and responses you share with us to improve our products and services.
  8. Social Media Information: Details obtained from social media platforms when users choose to connect their accounts to our services.
  9. Product Information: Data related to the products you view, search for, or purchase on our website.

We collect this data through direct user input, automatic tracking technologies, and third-party sources, ensuring compliance with data protection regulations.

Cookies

To enhance your experience and provide valuable insights, we use cookies. These are small text files stored on your device that perform various functions:

  1. Strictly Necessary Cookies: Essential for navigating our website and using its core features.
  2. Preference Cookies: Remember user preferences to personalize content.
  3. Analytics Cookies: Track website usage and performance, helping us improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing control over non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, in accordance with legal requirements. Once the retention period expires or when the purpose is no longer relevant, we securely delete or anonymize your data.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  • Employing encryption for secure data transmission and storage.
  • Engaging trusted third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to protect against potential threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data.
  • Erasure or deletion of your data.
  • Restriction or objection to the processing of your data.
  • Portability of your data (receiving a copy of your information in a structured format).
  • The right not to be subjected to automated decision-making, including profiling.
  • The right to lodge complaints with supervisory authorities and seek redress.

To exercise these rights or have any data-related inquiries, please contact our Privacy Team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about their data protection rights.

Contact Information

For any questions regarding this Privacy Policy, data privacy concerns, unsubscribe requests, or general inquiries, please contact us: